This is a virtual desktop software used to access all systems while working on the Program.  

Global Protect VPN is how we will securely connect to to the client systems. Click the appropriate Windows or Macintosh GlobalProtect agent based on your computer OS.

Download and install:

You will be installing a Secure Remote Worker (SRW) virtual desktop application during your class, which is where you will access your project’s client applications.

This download link will open an install pop-up window in the bottom-left corner of your computer. Log in as a Guest with your first and last name any time you are joining an Adobe Connect room for support.

Join virtual classrooms (Microsoft Teams or Adobe Connect) from your computer only You will be asked to share your screen during a variety of learning activities or for troubleshooting purposes.

Install the Internet Explorer browser if you don’t have it already.

This will be needed to access the client’s learning management system. Please note that Internet Explorer is different than Microsoft Edge.

Towards the end of Certification and once you’re in production, you will sign-up for shifts and verify hours in an app called Humanity.

To get into your Omni email, powered by Zimbra, you will need to log in with your Omni SSO: the username and password that get you into Microsoft Teams

If you are on a Windows PC, make sure your Windows is up to date.

Not sure if your computer is up to date? Click here to learn how to check if you are good to go:

If you are on a Mac, make sure you are running MacOS Big Sur with all updates installed.

Not sure if your Mac is up to date? Click here to learn how to check if you are good to go:

If you are on a Windows PC, make sure your Windows is up to date.

Not sure if your computer has been updated? Click here to learn how to check if you are good to go:

This is a dual authenticator application to login to the client systems. You can download the App to your Smart Phone or download it to your local desktop computer.